Terms of Services

Maison Caddy Terms & Conditions

Welcome to Maison Caddy, your destination for practical, stylish, and high-quality tissue holders, soap pumps, sink caddies, kitchen accessories, and home organisation essentials designed to simplify everyday living.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the Maison Caddy website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, it will be interpreted in favour of the consumer where required by applicable consumer protection laws.

3. Company Information

4. Our Offer

At Maison Caddy, we are committed to:

  • Providing high-quality kitchen, bathroom, and home organisation accessories
  • Offering practical tissue holders, soap pumps, sink caddies, storage solutions, kitchen tools, and modern household essentials
  • Displaying accurate product descriptions and realistic product images
  • Maintaining transparent pricing, including applicable taxes and shipping fees at checkout
  • Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment has been received.

You will receive an order confirmation email after completing checkout.

Payments are securely processed through trusted third-party payment providers.

Maison Caddy reserves the right to cancel an order due to suspected fraud, pricing errors, payment issues, or product availability.

6. Right of Withdrawal

Eligible products may be returned within 14 days of delivery.

To qualify for a return:

  • Products must be unused
  • Products must be returned in their original packaging
  • Products must be in a clean and resellable condition
  • All original parts, accessories, manuals, and labels must be included

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product received is defective, damaged, or incorrect.

Products must be securely packaged to prevent damage during return shipping.

The return package should include the customer’s order number and reason for return.

Once the returned product has been received and inspected, the customer will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may depend on the customer’s bank or payment provider.

8. Pricing

All prices are listed in USD, unless another currency is displayed at checkout.

Maison Caddy reserves the right to correct pricing errors at any time.

International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country where applicable.

9. Product Quality & Warranty

All products are checked for quality before shipping whenever possible.

Please note:

  • Product colours may vary slightly due to lighting, photography, or screen settings
  • Minor differences may occur due to manufacturing materials or product design
  • Product dimensions may vary slightly within reasonable manufacturing tolerances

Product issues must be reported within 14 days of delivery.

The warranty does not cover:

  • Misuse or improper handling
  • Normal wear and tear
  • Damage caused by water, excessive heat, or improper cleaning
  • Damage caused by incorrect installation or excessive force
  • Damage caused by sharp objects or improper storage
  • Damage resulting from failure to follow product instructions

10. Shipping & Delivery

Orders are shipped to the delivery address provided by the customer during checkout.

Delivery may take approximately 7 to 14 days, depending on the destination, product availability, and logistics conditions.

Delivery delays may occur due to customs checks, shipping carrier disruptions, weather conditions, public holidays, or unusually high order volumes.

If delivery fails or an order is confirmed as lost, Maison Caddy may offer a replacement or refund where applicable.

Customers are responsible for providing a complete and accurate delivery address.

11. Payments

Full payment is required at checkout.

We accept major credit cards, debit cards, PayPal, and other secure payment methods displayed during checkout.

For payment-related issues, please contact our customer support team promptly.

12. Complaints & Customer Support

Please report damaged, defective, incorrect, or missing products within 7 days of receiving your order.

Our customer support team aims to respond within 14 business days.

Valid complaints may be resolved through:

  • A replacement
  • A refund
  • Store credit, where applicable

13. Dispute Resolution

Maison Caddy aims to resolve disputes fairly and efficiently.

If a dispute cannot be resolved directly, it may be referred to an independent mediator or another applicable dispute resolution service.

14. Force Majeure

Maison Caddy is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Shipping carrier disruptions
  • Supply chain interruptions
  • Government restrictions
  • Customs delays
  • Strikes or transportation interruptions

15. Governing Law

These Terms are governed by applicable laws unless the consumer protection laws of the customer’s country provide otherwise.

16. Changes to These Terms

Maison Caddy reserves the right to update these Terms & Conditions at any time.

Any updated Terms will become effective once published on our website. Customers are encouraged to review this page periodically.