Maison Caddy Privacy Policy
At Maison Caddy, your privacy is just as important as the quality, style, and convenience we provide with every product. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described below.
π Information We Collect
π§Ύ Personal Information
When you place an order, create an account, or contact our customer support team, we may collect:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Payment details processed securely by our payment providers
Maison Caddy does not directly store your complete credit or debit card information.
π Usage Data
Certain information may be collected automatically while you browse our website, including:
- Pages visited and time spent on the website
- Click behaviour and navigation activity
- Device type
- Browser type
- IP address
- Referring website or source
- General location information
πͺ Cookies & Tracking
We use cookies and similar tracking technologies to:
- Enable essential website functionality
- Save your shopping cart and preferences
- Keep you signed in where applicable
- Improve your shopping experience
- Analyse website traffic and performance
- Measure the effectiveness of our marketing campaigns
- Display relevant advertisements where consent has been provided
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
π‘ How We Use Your Data
We may use your personal information to:
- Process and deliver your Maison Caddy orders
- Send order confirmations, shipping updates, and delivery notifications
- Process returns, refunds, and customer service requests
- Prevent fraudulent transactions and protect our website
- Improve our tissue holders, soap pumps, sink caddies, kitchen accessories, and home organisation products
- Improve website performance and customer experience
- Personalise your shopping experience
- Send promotional offers, restock notifications, and new product announcements where you have provided consent
- Meet our legal, accounting, and regulatory obligations
π Data Security
We use reasonable administrative, technical, and organisational measures to protect your personal information.
Payments are processed through secure, PCI-compliant third-party payment providers.
We do not sell your personal information.
Your information is only shared where necessary to process your order, operate our website, provide customer support, comply with legal requirements, or improve your shopping experience.
Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
π€ Sharing with Trusted Third Parties
We may share limited personal information with trusted service providers, including:
- Payment providers such as Stripe, PayPal, or other payment services available at checkout
- Shipping, courier, and logistics partners
- Website hosting and ecommerce platform providers
- Email and communication service providers
- Analytics and marketing platforms
- Customer review platforms where you choose to participate
- Professional advisers or legal authorities where required by law
These third parties may only use your information to provide the services requested and must handle it according to applicable data protection requirements.
π§Ύ Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Update or correct inaccurate information
- Request deletion of your information where legally permitted
- Object to or restrict certain data processing
- Request a copy of your personal information
- Withdraw consent where processing is based on consent
- Unsubscribe from marketing emails at any time
- Manage cookies through your browser or website settings
We may need to verify your identity before completing certain privacy-related requests.
π¨ Communication Storage
Messages sent through our website, contact forms, or email may be securely stored to:
- Provide customer support
- Respond to questions or complaints
- Maintain records of orders and customer requests
- Resolve disputes
- Meet legal or regulatory requirements
Customer communications will be handled confidentially and only accessed when necessary.
ποΈ Data Retention
We retain personal information only for as long as necessary to:
- Complete orders and provide customer support
- Maintain required business and transaction records
- Resolve disputes
- Prevent fraud
- Meet legal, tax, accounting, and regulatory obligations
When personal information is no longer required, it may be securely deleted or anonymised.
πΆ Childrenβs Privacy
Our website is not intended for children who are unable to provide valid consent under applicable laws.
We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us, please contact us so we can review and remove it where required.
π International Data Transfers
Some of our service providers may process or store information in countries outside your country of residence.
Where required, reasonable safeguards will be used to protect personal information transferred internationally.
π οΈ Policy Updates
We may update this Privacy Policy to reflect:
- Legal or regulatory changes
- Improvements to our services
- Changes to our business practices
- Technology or ecommerce platform updates
The latest version will always be published on this page with the updated effective date where applicable.
π¬ Contact Us
If you have questions, concerns, or requests regarding your personal information, please contact us through our Contact Us page.
At Maison Caddy, we are committed to making your shopping experience secure, transparent, and trustworthy every step of the way.