Maison Caddy Delivery Information
At Maison Caddy, every order is handled with care from our warehouse to your doorstep. Whether you order tissue holders, soap pumps, sink caddies, kitchen accessories, or home organisation essentials, we aim to ensure your products arrive safely, securely, and ready to use.
π Delivery Options & Shipping Costs
Shipping costs are calculated automatically at checkout based on your delivery location, selected shipping method, and order details.
Estimated Delivery Times
Standard Delivery: 4 to 7 working days
Express Delivery: 3 to 5 working days
Priority Delivery: 2 to 4 working days
Delivery times are estimates and may vary depending on your location, product availability, customs procedures, and courier conditions. Delivery to remote areas may take longer.
π Logistics Method
At Maison Caddy, orders are shipped through trusted third-party logistics and courier partners.
Depending on your location, your order may be delivered by a local or international shipping provider.
Once your order has been dispatched, you will receive a tracking number by email or SMS, where available. This will allow you to monitor your shipment until it reaches the delivery address provided at checkout.
Deliveries may be completed through standard courier services, express delivery providers, or local last-mile delivery partners, depending on the destination and service availability.
π¦ Packaging & Handling
Every Maison Caddy order is:
- Carefully packed using suitable protective materials
- Securely sealed to help prevent damage during transit
- Quality-checked before dispatch whenever possible
We aim to ensure your products arrive clean, secure, and ready to use.
π Gifting a Maison Caddy Order
Want to send something practical and stylish as a gift?
You may be able to include a personalised message during checkout where this option is available.
Selected orders may also qualify for gift-ready packaging.
π Delivery Schedule
Delivery Days:
Monday to Friday
No Standard Deliveries:
Weekends or public holidays
Availability may vary depending on the courier service and delivery destination.
Order Cut-Off Time
Orders placed before 1:00 PM may be shipped on the same business day.
Orders placed after 1:00 PM may be shipped on the next business day.
Same-day dispatch is subject to payment confirmation, product availability, and warehouse processing capacity.
β οΈ Important Delivery Information
Remote Areas
Delivery may take longer or involve additional shipping charges for remote or difficult-to-access locations.
Missed Deliveries
The courier may attempt redelivery or provide collection instructions. Additional delivery charges may apply if repeated delivery attempts are unsuccessful.
Incorrect Address
Please ensure that your name, address, telephone number, and other delivery details are complete and accurate before placing your order.
Maison Caddy cannot guarantee changes to the delivery address after an order has been processed or dispatched.
Customs and Import Charges
International orders may be subject to customs duties, import taxes, or handling charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are the customerβs responsibility.
πΈ Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Provide your order number
- Provide clear photographs of the product and packaging
- Describe the problem with the order
Our customer support team will review the issue and arrange a replacement or refund where applicable.
Please keep the original product packaging until your request has been reviewed.
π¦ Track Your Order
Once your order has been shipped, you may receive:
- A tracking link by email or SMS
- Updates regarding the delivery status
- An estimated delivery date from the courier
Tracking information may take some time to become active after dispatch.
π¬ Need Assistance?
If you have questions about shipping, tracking, or a delivery request, please visit our Contact Us page.
Our support team will help make your Maison Caddy delivery experience as smooth as possible from order confirmation to final delivery.